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US laws, regulations, and B2B contracts tend to require employee surveillance - sometimes explicitly, sometimes implicitly under risk management - as part of th
by closeparen 5y ago
US laws, regulations, and B2B contracts tend to require employee surveillance - sometimes explicitly, sometimes implicitly under risk management - as part of the firm’s duty of care to customers. The customer has given the firm his money, his data, his health, etc. The firm must try to prevent abuse, and must have a forensic trail in case it happens.
In the financial industry, it is strictly forbidden by law to miss reps talking to customers from their homes, on their personal devices and accounts. Banks are in the news getting fined for this routinely.
- josephcsible 5y ago> In the financial industry, it is strictly forbidden by law to miss reps talking to customers from their homes, on their personal devices and accounts. But they're not snooping on your personal devices at home, so this wouldn't even catch that.
- closeparen 5y agoThe point of the fines is banks were negligent in not snooping at home. They are now correcting their behavior and doing so.
- josephcsible 5y agoEven banks still aren't snooping on people's personal devices at home.