4 ms·

Two things. Thing the First: > Instead of actually providing a real technical support team. Apparently you've never used their tech support team. It is by far

Two things. Thing the First: > Instead of actually providing a real technical support team. Apparently you've never used their tech support team. It is by far one of, if not the best, technical support teams I've ever dealt with. Not only technical knowledge but dealing with customers, providing help above and beyond the actual question in front of their face, etc. The only other technical support team that has impressed me this much is Kraken's. Yes, I have to pay for that support. I also pay for tech support for other things: my automobile ("What's wrong with my flugelmesserbeano?"), for my medical conditions ("Is it safe to take these two medications together?"), for my house exterior ("If I don't fix that drainage problem what could happen in five years?"), for my house interior ("How should I Remodel the kitchen to fit my lifestyle?"), etc.

jackthetab 5y ago
Thing the Second: > Well, they've successfully convinced thousands of developers that AWS certifications are worth thousands of dollars and quoting CactusOnFire > I got one of the AWS certifications. I know it's a scam. I too used to look down on certification. I made a damn good living "doing computers" (still do): networking, development, what's now called BI reporting, backup and restores, etc. This for multiple startups, SMBs and $BIGCORPs. I then wanted to get into training: MCSE, SCSA, LPI, etc. For that, I had to be certified. No problem, I thought, certifications are for fools and children; this will be a cake walk. Great Ghu! There was _so_ _much_ I didn't know or even know about. Certifications filled in _so_ many gaps and minutiae. (You don't know what you don't know.) Not only did it fill in the gaps, allowing me to better utilize the knowledge I already had it let me make more sense of those shapes I see off in the tech horizon. Now because I have these certs, should you then treat me as if I was the next coming of Ritchie? :-| Certs show that you have a _base_ knowledge, not that your the reincarnation of Turing. Are there people who abuse the system? Sure! Name a system involving humans that isn't/hasn't been abused, corrupted, and twisted beyond what it was meant to do. Go ahead. I'll wait. I've come to the conclusion that people who sht on people (mostly utes [sic]) for getting technical certifications are the same ones who sht on recent high school graduates: Oh, you have a high school diploma? How nice. /s It says here you took English and math classes. Let's see how good you are. Write a 5,000 word dissertation on the impact of Don Quixote on Western literature, then prove Fermat's Last Theorem. If you can't do that in 30 minutes, GTFO you poser.' What's that? You don't treat ppl with high school diplomas or bachelor/masters' degrees like that? Then why treat people going after certs like that?
- 3np 5y ago
  What has been your most worthwhile certifications, knowledge- and content-wise? (Also, if you’re going to say “shit”, please just write it out. If not, use a different word)
  - iamtedd 5y ago
    Putting asterisks in those two words made everything between italicised.
hericium 5y ago
> their tech support team. It is by far one of, if not the best, technical support teams I've ever dealt with. (...) Yes, I have to pay for that support. My experience is very much the opposite of what you wrote, both with free support and paid Amazon Managed Services. Their support can often be as helpful and truthful as their piece of crap parody of a services health dashboard[1]. > I also pay for tech support for other things: my automobile When your vehicle is under warranty, you've already paid for checks and repairs upfront. Just like you pay for amzn's services. You can buy additional support for your car and cloud stuff, and better private healthcare, but you don't _have_to_ if you've paid for warranty or insurance. Depends of course on use case and what you need: help building stuff or help figuring out why isn't stuff working as you'd like it to. When you want Amazon to simply fix their shit, paying for support smells like an extortion and pushing you to forums will give them more time to not provide fixes. Therefore I think that the commenter you are responding to is right: Amazon seems to be attempting to acquire free workforce and pushing their customers to "community support" or whatever shitty phrasing they'll use to set up a barrier between a customer and their actual employees. And they do have a long history of exploiting and even destroying their customers (diapers dot com etc). I believe that the problem Amazon has right now is that they created certification-based business model which was one of factors raising salaries in the sector but they would still like to pay shit and overwork their staff paid in peanuts. And while I know what salaries can an engineer expect for working for AWS in the US, I don't remember when was the last time I dealt with non-Indian reps. [1] status.aws.amazon.com
- mst 5y ago
  Instead of your [1] might I recommend https://stop.lying.cloud/ https://stop.lying.cloud/ instead?
  - hericium 5y ago
    Indeed, this site recently timing out or not resolving was a good indicator of at least CloudFront or Route 53 issues.
- mjlee 5y ago
  > I don't remember when was the last time I dealt with non-Indian reps. Is it possible you normally deal with support within the same 8 hour window? I believe they have a global rota, I often end up talking to reps in Ireland.

jackthetab 5y ago

Thing the Second: > Well, they've successfully convinced thousands of developers that AWS certifications are worth thousands of dollars and quoting CactusOnFire > I got one of the AWS certifications. I know it's a scam. I too used to look down on certification. I made a damn good living "doing computers" (still do): networking, development, what's now called BI reporting, backup and restores, etc. This for multiple startups, SMBs and $BIGCORPs. I then wanted to get into training: MCSE, SCSA, LPI, etc. For that, I had to be certified. No problem, I thought, certifications are for fools and children; this will be a cake walk. Great Ghu! There was _so_ _much_ I didn't know or even know about. Certifications filled in _so_ many gaps and minutiae. (You don't know what you don't know.) Not only did it fill in the gaps, allowing me to better utilize the knowledge I already had it let me make more sense of those shapes I see off in the tech horizon. Now because I have these certs, should you then treat me as if I was the next coming of Ritchie? :-| Certs show that you have a _base_ knowledge, not that your the reincarnation of Turing. Are there people who abuse the system? Sure! Name a system involving humans that isn't/hasn't been abused, corrupted, and twisted beyond what it was meant to do. Go ahead. I'll wait. I've come to the conclusion that people who sht on people (mostly utes [sic]) for getting technical certifications are the same ones who sht on recent high school graduates: Oh, you have a high school diploma? How nice. /s It says here you took English and math classes. Let's see how good you are. Write a 5,000 word dissertation on the impact of Don Quixote on Western literature, then prove Fermat's Last Theorem. If you can't do that in 30 minutes, GTFO you poser.' What's that? You don't treat ppl with high school diplomas or bachelor/masters' degrees like that? Then why treat people going after certs like that?

3np 5y ago
What has been your most worthwhile certifications, knowledge- and content-wise? (Also, if you’re going to say “shit”, please just write it out. If not, use a different word)
- iamtedd 5y ago
  Putting asterisks in those two words made everything between italicised.

hericium 5y ago

> their tech support team. It is by far one of, if not the best, technical support teams I've ever dealt with. (...) Yes, I have to pay for that support. My experience is very much the opposite of what you wrote, both with free support and paid Amazon Managed Services. Their support can often be as helpful and truthful as their piece of crap parody of a services health dashboard[1]. > I also pay for tech support for other things: my automobile When your vehicle is under warranty, you've already paid for checks and repairs upfront. Just like you pay for amzn's services. You can buy additional support for your car and cloud stuff, and better private healthcare, but you don't _have_to_ if you've paid for warranty or insurance. Depends of course on use case and what you need: help building stuff or help figuring out why isn't stuff working as you'd like it to. When you want Amazon to simply fix their shit, paying for support smells like an extortion and pushing you to forums will give them more time to not provide fixes. Therefore I think that the commenter you are responding to is right: Amazon seems to be attempting to acquire free workforce and pushing their customers to "community support" or whatever shitty phrasing they'll use to set up a barrier between a customer and their actual employees. And they do have a long history of exploiting and even destroying their customers (diapers dot com etc). I believe that the problem Amazon has right now is that they created certification-based business model which was one of factors raising salaries in the sector but they would still like to pay shit and overwork their staff paid in peanuts. And while I know what salaries can an engineer expect for working for AWS in the US, I don't remember when was the last time I dealt with non-Indian reps. [1] status.aws.amazon.com

mst 5y ago
Instead of your [1] might I recommend https://stop.lying.cloud/ https://stop.lying.cloud/ instead?
- hericium 5y ago
  Indeed, this site recently timing out or not resolving was a good indicator of at least CloudFront or Route 53 issues.
mjlee 5y ago
> I don't remember when was the last time I dealt with non-Indian reps. Is it possible you normally deal with support within the same 8 hour window? I believe they have a global rota, I often end up talking to reps in Ireland.