To reiterate, I'm not saying there's malicious intent in any single bug. Yes, billing errors don't lead to more revenue for the firm. I'm describing rather a sy

To reiterate, I'm not saying there's malicious intent in any single bug. Yes, billing errors don't lead to more revenue for the firm. I'm describing rather a systemic bias in incentives for the people doing the work (programmers) and supervising the work (managers).