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Why would fixing driver problems be bad for doordash? The incentives are fairly aligned. A more effective and efficient delivering experience means more deliver
by jazzkingrt 5y ago
Why would fixing driver problems be bad for doordash? The incentives are fairly aligned. A more effective and efficient delivering experience means more deliveries can be sold to customers, at a lower price.
Disclosure: I work for a food delivery company competing with DD
- betwixthewires 5y agoDrivers fundamentally want good pay per hour of their life traded, less gas cost, and ideally, to do as little driving as possible for the money. Beyond that they want as close to a frictionless experience as possible. Proper UX flows in the app, not get a fresh order right after they've left Walmart, not to have to backtrack, and customers that don't start trouble. Every one of those incentives is misaligned, and it has to be, the company wants to pay as little as possible and charge an optimum rate for maximum revenue, they want drivers to take an order no matter how much of a pain in the ass it is, they want customers to pay them, even nasty ones. It's nice to believe that solving problems for one solves problems for everybody, but fundamentally the business model is about pushing externalities onto drivers.
- jahmed 5y agoThis made me think a little more. When people talk about "dogfooding" they usually mean using a product as an end user, the consumer or customer. Who is the customer of doordash? The drivers are a supplier. How often do companies try to make the life of their supplies better? What's good for Walmart might not overlap with what's good for the supply chain.
- 1270018080 5y agoIncreases risk of unionization and might improve labor rights