We actually had companies who were happy to use it to track/ticket complaints. For context, complaining on FB is really common here because it works, but it loo

We actually had companies who were happy to use it to track/ticket complaints. For context, complaining on FB is really common here because it works, but it looks bad to have all these angry public complaints. You might want to look at that angle when pitching to banks - just screenshot complaints on social media, especially those that aren't tracked. Though for us, it's was probably that it wasn't profitable enough and there's another angle that was a burning problem for them. Social media is a surprisingly good platform as reacts are a better gauge of emotion than upvotes.