> It is critical to expose workers to the problems that their customers experience, but if this is the only way to do it, then you have multiple failures in ho

> It is critical to expose workers to the problems that their customers experience, but if this is the only way to do it, then you have multiple failures in how your organization is structured. Maybe, but direct feedback is incredibly insightful and worth it's weight in gold when time to market and product market fit are critical to the operation's survival: startup v Corp World. > But the number of product managers that take this part of the job seriously is abysmally... It really is, stepping into the Corp World starting from a bootstrapping co-founder position) was a total culture shock! Moreover, the lack of clarity and vision is toxic to a Team's overall productivity, coupled with the fact that the they are likely the one with the most TC it's hard to rationalize the drudgery that it becomes--it's less optimization of stand out core functionality, and more adding needless features and bug testing busy work to suit a PM's 'roadmap to success' they think will lead to the next rung on the corporate ladder. I can't think of a worst way top operate, actually.