Recently I was at a budget/hertz (my first mistake) with a reservation and found they had no cars for my reservation and no timeline by which they would. I was

Recently I was at a budget/hertz (my first mistake) with a reservation and found they had no cars for my reservation and no timeline by which they would. I was told by the person manning the desk they could not help me, only the representative on the phone could and no, they did not have a direct line. After 30min on hold person on the phone said they could not tell me what hertz/budget would have a car for my reservation though they were the reservation desk. They transferred me to customer service where I waited for 90 min to no avail. Even worse, I was in a total loop at booking.com. Enter reservation number pls: easy. Enter pin: there isn't one. Immediate disconnect. No representative, no series of numbers, no alternate phone number available.