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I'm increasingly seeing automated phone systems simply hang up if they don't understand whatever buttons you press, or you have the gall to say "representative"
by AlotOfReading 5y ago
I'm increasingly seeing automated phone systems simply hang up if they don't understand whatever buttons you press, or you have the gall to say "representative" instead of "customer service". I guess it must improve metrics somehow, but it's infuriating to crawl through the tree multiple times until you find the right sequence of precise inputs to get to a representative who can transfer you to the place you actually wanted to go, an hour later.
- pempem 5y agoRecently I was at a budget/hertz (my first mistake) with a reservation and found they had no cars for my reservation and no timeline by which they would. I was told by the person manning the desk they could not help me, only the representative on the phone could and no, they did not have a direct line. After 30min on hold person on the phone said they could not tell me what hertz/budget would have a car for my reservation though they were the reservation desk. They transferred me to customer service where I waited for 90 min to no avail. Even worse, I was in a total loop at booking.com. Enter reservation number pls: easy. Enter pin: there isn't one. Immediate disconnect. No representative, no series of numbers, no alternate phone number available.
- moepstar 5y agoWhat i found to be the fastest way to a human being is to just blow into the headset instead of even trying to navigate their menu... Usually, the robot will give you something like "i didn't understand you, can you please repeat that?" and blow 2 or 3 more times into the mic... Afterwards, i'm usually transferred pretty quickly to a human being - presumably this is due to some accessibility requirements....