The responses are basically corporate form letters: We're sorry, here's the (undecipherable) root cause, here's what we (wish/hope/pray for) will happen going f

The responses are basically corporate form letters: We're sorry, here's the (undecipherable) root cause, here's what we (wish/hope/pray for) will happen going forward. Those usually include some unverifiable numbers that downplay the severity, duration, and number of affected sites. HN has lots of these apologies that seem insincere: Here's what happened, here's how we fixed it, here's what we will do to prevent this happening again. It's a PR exercise, not something that necessarily improves my confidence. Any complex technology at AWS scale is going to have outages and mysterious problems and glitches, all the time. That's inherent to both technology and human organizations, and the HN crowd should understand that better than lay people. These threads mainly serve as launch points for endless armchair diagnostics and proposed solutions from people who have no skin in the game.