When the difference is "get paid well to do the job and career you trained and worked for" vs. "get paid well to do an annoying, stressful frontline job unrelat

When the difference is "get paid well to do the job and career you trained and worked for" vs. "get paid well to do an annoying, stressful frontline job unrelated to your skillset" then yeah, of course you'd complain. One is much better/worse for you than the other. The job sucks, and for most of the people working it, the pay sucks too. To that end, I think a major part of why the job sucks is that the pay sucks - so much hard work for so little reward adds up mentally, and makes every interaction and delivery worse - so they're kinda missing the point with the "build empathy" part if they aren't making only delivery pay while they do this.