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Will DoorDash require employees to actually deliver goods rather than just say they did? I recently ordered a small appliance from Walmart and chose the option
by WaltPurvis 5y ago
Will DoorDash require employees to actually deliver goods rather than just say they did?
I recently ordered a small appliance from Walmart and chose the option for next-day delivery, which turns out to mean delivered from a local Walmart store, and Walmart subcontracts that from-store delivery to DoorDash and other companies.
Later the same day (not next day), I got a notification that the package had been delivered, left on the porch. That seemed strange, since I was at home sitting on that porch when they said the delivery was made. They provided a photo "showing where the package was left" -- but it was in fact no such thing, it was just a stock photo of the item from the Walmart website. I walked around the neighborhood, thinking maybe they left it at the wrong address, but no luck.
Finally, I called Walmart and a CSR looked it up and said, "Oh, that's being delivered by DoorDash. They sometimes just say they delivered things even though they haven't. You'll probably get your package tomorrow."
I asked him if Walmart was okay with their delivery service lying to customers, and he said, yes, Walmart is totally fine with it.
I did not get my package the next day. Or ever. After three days, Walmart refunded the order.
The moral of this story is that DoorDash is a company of liars. Don't trust them. I hope the company dies.
- chuckdotis 5y agoI'm having a similar thing happen to me now, though all I bought was a package of six 50 oz glass jars from Walmart. I ordered it Monday and on Tuesday morning I received an email from Walmart saying it will be delivered within the next 15 minutes. Well, it's Friday morning and here we are without jars. The tracking page was updating for two days after with the message "arriving in X minutes" depending on where the driver was, though since yesterday I see has been parked in another part. Now the tracking page simply posts "Order delayed". It's not the end of the world since they're just jars and assume they'll be delivered eventually, but it's incredibly annoying on both Walmart and driver. Semi-related, I recently learned that if you create a Walmart account online and you later decide you want to delete, you actually have to call into Walmart's customer support and speak to a representative in order to do that.