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I emailed them saying if you are so cheap to do a cash grab in this area what other areas are you sacrificing the quality of your cars to cut costs. I told them
by 14 5y ago
I emailed them saying if you are so cheap to do a cash grab in this area what other areas are you sacrificing the quality of your cars to cut costs. I told them how I was disappointed and that something as simple as this would make me consider my second favorite car brand over them. Glad to see they received a lot of backlash.
- webinvest 5y agoFor what it’s worth, almost every phone call to Toyota corporate in Dallas gets transcribed, categorized, and shared with many employees in the company so it’s worth doing. Emails do too but they show up second after the phone call transcriptions. App reviews on apps like Entune and Enform are read out-loud weekly; sometimes daily. However, Toyota corporate in Dallas is second fiddle to the Toyota in Japan and has decision making power for only some things. They certainly listen to the customer.