I'm a librarian, actually! I'd argue that things like our cataloguing process counts as 'human context', as do things like our hold and check-out systems, libr

I'm a librarian, actually! I'd argue that things like our cataloguing process counts as 'human context', as do things like our hold and check-out systems, library space arrangement, etc. Even if a patron doesn't interact with a staff member in person, there is a difference between a library and, say, Kindle Unlimited from a UX standpoint. Human context and human curation doesn't necessary mean human contact. Archives are similar: There's a ton of work giving things context and making things discoverable even if a researcher never talks to the archivist who's done these things.