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because it’s a complex product, and having empathy for customers is far more helpful than having contempt.
by dastbe 5y ago
because it’s a complex product, and having empathy for customers is far more helpful than having contempt.
- dylan604 5y agohaving empathy does not exclude that you can't also still think the users are not smart. you're empathy can come from them being total ID10T users.