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That sucks that you had a bad experience with Plausible. I've never had any problems, and interactions with them on Twitter have always been very friendly and h

by shafyy 5y ago

That sucks that you had a bad experience with Plausible. I've never had any problems, and interactions with them on Twitter have always been very friendly and helpful. Now, of course, products have bugs and once you have thousands of users there will be edge cases if it not working. Obviously, they should have handled the interaction with you differently. Out of interest, can you expand more on when the bug occurs? Btw, if you have a fix for it, you can also create a PR.

kingcharles 5y ago
I can't create a PR as the bug is with their server configuration. I don't think there is anything wrong with their code, per se. I think if I installed it locally it would work fine. It is a real shame. I went to Plausible because they had posted on here, and I'm all for supporting people that show up on HN and seem to be decent human beings. They did not reply to my Tweet to them, I only got support through e-mail, which they weren't that quick about. I'm bummed because the software seemed to be what I wanted, but they've lost my trust now.
- shafyy 5y ago
  Oh I see. Again, I'm sorry that you had this experience. Hopefully they read this and can make it up to you somehow.
- cuu508 5y ago
  Curious - so what was the problem with their server configuration?
  - kingcharles 5y ago
    What's weird is that your comment here caused some sort of weird bug in HN that I've not seen before (no reply button): https://kingcharles.one/weird-hn-bug.png https://kingcharles.one/weird-hn-bug.png @dang - any ideas on this one? The issue with Plausible's server: I didn't want to put it out there because then they get the fix for their commercial product for free after I spent the time doing all the work for them, but I feel like the same bug might actually exist all over the Web, so I'm going to write it up and post it online.
    - forty 5y ago
      I think HN somehow limit the pace of answers in fast threads to let people the time to think before they post (so the reply button appears with a bit of delay)
      - sokoloff 5y ago
        If you really must blow through the delay, click on the timestamp of the post you want to reply to and the reply box will show there.
        kingcharles 5y ago
        That's what I did to reply, but I've never seen one person's reply link missing when all the others are visible.
    - johnchristopher 5y ago
      > The issue with Plausible's server: I didn't want to put it out there because then they get the fix for their commercial product for free after I spent the time doing all the work for them, but I feel like the same bug might actually exist all over the Web, so I'm going to write it up and post it online. Yeah, no. So far, you only say there's a bug in their server configuration that prevents logging in some cases. I self host plausible and I'd be very much interested in what misconfiguration I could have triggered. Is it a TCP pool connection problem ? A pre-flight request thing ? Wrong CORS headers ? On one hand you could be doing FUD, on the other there is a gunfoot problem that could impact self hosters but the knowledge doesn't come out. I suppose it's a problem that can be pinpoint from the outside, without knowing the proxy stack running at plausible so it should be observable with HTTP sniffer/wireshark.
edoceo 5y ago
Why would that user create a PR to help a for-profit company they don't have a good relationship with? Why would anyone what to help a group that disrespected you?
- kingcharles 5y ago
  And I would have happily created a PR for their open source version that they generously give away for free, but the bug is in their web server configuration for their hosted product, so they need to put the fix in. I didn't feel I was being unreasonable asking for free use of their product for a year (after which I would obviously have to pay), for a web app I am writing which currently has practically zero traffic. As bug bounties go, it wasn't a bad deal I thought.

by shafyy 5y ago

kingcharles 5y ago

I can't create a PR as the bug is with their server configuration. I don't think there is anything wrong with their code, per se. I think if I installed it locally it would work fine. It is a real shame. I went to Plausible because they had posted on here, and I'm all for supporting people that show up on HN and seem to be decent human beings. They did not reply to my Tweet to them, I only got support through e-mail, which they weren't that quick about. I'm bummed because the software seemed to be what I wanted, but they've lost my trust now.

shafyy 5y ago
Oh I see. Again, I'm sorry that you had this experience. Hopefully they read this and can make it up to you somehow.
cuu508 5y ago
Curious - so what was the problem with their server configuration?
- kingcharles 5y ago
  What's weird is that your comment here caused some sort of weird bug in HN that I've not seen before (no reply button): https://kingcharles.one/weird-hn-bug.png https://kingcharles.one/weird-hn-bug.png @dang - any ideas on this one? The issue with Plausible's server: I didn't want to put it out there because then they get the fix for their commercial product for free after I spent the time doing all the work for them, but I feel like the same bug might actually exist all over the Web, so I'm going to write it up and post it online.
  - forty 5y ago
    I think HN somehow limit the pace of answers in fast threads to let people the time to think before they post (so the reply button appears with a bit of delay)
    - sokoloff 5y ago
      If you really must blow through the delay, click on the timestamp of the post you want to reply to and the reply box will show there.
      - kingcharles 5y ago
        That's what I did to reply, but I've never seen one person's reply link missing when all the others are visible.
  - johnchristopher 5y ago
    > The issue with Plausible's server: I didn't want to put it out there because then they get the fix for their commercial product for free after I spent the time doing all the work for them, but I feel like the same bug might actually exist all over the Web, so I'm going to write it up and post it online. Yeah, no. So far, you only say there's a bug in their server configuration that prevents logging in some cases. I self host plausible and I'd be very much interested in what misconfiguration I could have triggered. Is it a TCP pool connection problem ? A pre-flight request thing ? Wrong CORS headers ? On one hand you could be doing FUD, on the other there is a gunfoot problem that could impact self hosters but the knowledge doesn't come out. I suppose it's a problem that can be pinpoint from the outside, without knowing the proxy stack running at plausible so it should be observable with HTTP sniffer/wireshark.

edoceo 5y ago

Why would that user create a PR to help a for-profit company they don't have a good relationship with? Why would anyone what to help a group that disrespected you?

kingcharles 5y ago
And I would have happily created a PR for their open source version that they generously give away for free, but the bug is in their web server configuration for their hosted product, so they need to put the fix in. I didn't feel I was being unreasonable asking for free use of their product for a year (after which I would obviously have to pay), for a web app I am writing which currently has practically zero traffic. As bug bounties go, it wasn't a bad deal I thought.