I've always called this the refrigerator problem. Reviews of major goods are allowed by the fact that people don't review them when they work as expected, only

I've always called this the refrigerator problem. Reviews of major goods are allowed by the fact that people don't review them when they work as expected, only when they have issues. It's hard to imagine taking the time to review a refrigerator that reliably keeps my things cold. Some people do, but I think most don't.