As a customer, I don’t take it as an insult, we all can (as per gp) be dumb on occasion, without actually being dumb in general. On the other hand, the comment

As a customer, I don’t take it as an insult, we all can (as per gp) be dumb on occasion, without actually being dumb in general. On the other hand, the comment did not offer much assurance with regards to the topic at hand either.