I think you can un-shock yourself. The mail sent to a "random/generic" address (let's say info@nicesite.com, provided that the site is large enough to have a p

I think you can un-shock yourself. The mail sent to a "random/generic" address (let's say info@nicesite.com, provided that the site is large enough to have a permanent site admin) would be read by a low level support person, that would forward it to a manager, which would forward it to a higher level manager that would forward it, after having discussed it, to the site admin. The 30 seconds is totally unreal, let's make it 5 minutes, but these five minutes are spent after another 20 minutes of internal moving/talks before it gets to the site admin. So my half hour at 40 US$ may become 20 minutes at US$ 40 and 5 minutes at US$ 120 40/3+120/20=19,33, not far from the 20 dollars attributed to 50% of cases.