But if someone chose DoorDash over a smaller delivery service because "DoorDash is big and reliable so the x5-10 cost is worth it", and then DoorDash fails repe

But if someone chose DoorDash over a smaller delivery service because "DoorDash is big and reliable so the x5-10 cost is worth it", and then DoorDash fails repeatedly, it makes sense to ask "is DoorDash really better than using the smaller vendor?"