3 ms·
For anyone caught in this endless loop, here's how I got out, sort of: I bought something on eBay using PayPal. When buying on eBay, PayPal lets you login w/o
by prirun 5y ago
For anyone caught in this endless loop, here's how I got out, sort of: I bought something on eBay using PayPal.
When buying on eBay, PayPal lets you login w/o confirming your phone number. When the PayPal screen pops up, I started clicking on other stuff and eventually escaped to the main PayPal site, logged in. Then I clicked on Resolution Center, told their automated bot I had a problem with my phone number, and it let me update my mobile phone number. It asked if I wanted to confirm it and I said no. In hindsight, I probably should have said yes here. I thought I was home free, and yet...
When I tried to login again, I expected it to try to confirm my number, which I could do now that the number was right. But instead, it circle-spun for a while, then displayed the login screen again. Fuck!
So I tried calling customer service, figuring that I could give them a code now. But there was another option to proceed without a code, so I did that and got an actual person on the line. He verified my email and last 4 of my bank account, then read back the phone number and, of all things, I had typed a 0 instead of 9 when talking to the bot!
The customer service guy fixed my phone number, told me I had to reset my password, I did that, he told me to try to login, and ... my account is still locked. He couldn't unlock it and said I had to wait 48 hours, then I would get another security challenge when attempting to login. If I had trouble with that, call them back.
I realize some of this was my fault, but people do make mistakes. I'm the author of HashBackup and have thought about trying to sell licenses from time to time, but this kind of crap with payment services is a major reason I haven't. Can you imagine having tens of thousands of dollars flowing through a shitty service like this? Scary!