I don't have much to add other than this reminds me of the obsession around "satisfaction" for product metrics and why that seems to always boil down to slappin

I don't have much to add other than this reminds me of the obsession around "satisfaction" for product metrics and why that seems to always boil down to slapping NPS on it because it's a number and execs like numbers. I think this is essential reading if anyone's interested on a product-focused tangent for the topic: https://articles.uie.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it/ https://articles.uie.com/net-promoter-score-considered-harmf...