I'm not so sure I follow the conclusion of this article. The author suggests we "forget" quickly. What were these people "supposed" to be doing at the time, a

I'm not so sure I follow the conclusion of this article. The author suggests we "forget" quickly. What were these people "supposed" to be doing at the time, and why? What "should" they be doing 10 years later? When I learned of the 9/11 attacks I remember being surprised at how many people sat glued in front of TV screens of hours on end. I didn't see the point and got on with my life: there was nothing I could do, as far as I could tell, from 12,500km away. Even if I were there, I'm not sure there's much I could have done other than get out of the way of the emergency crews (possibly volunteer?).