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The "but you can request a review!" handwaving all these massive tech platforms use to assuage concerns about heavy-handed (and coldly automated) policy applica
by RankingMember 5y ago
The "but you can request a review!" handwaving all these massive tech platforms use to assuage concerns about heavy-handed (and coldly automated) policy application is really long overdue for serious consumer protection regulation.
- howdydoo 5y agoI like to imagine the AI spits out a line like this: > Should we ban this user? YES Then you request a review, and the support person double-checks that the output really does say "YES" and not "NO". Then they tell you they reviewed their decision.
- unilynx 5y agoGDPR art 22 might protect against this (https://gdpr-info.eu/art-22-gdpr/ https://gdpr-info.eu/art-22-gdpr/). I wonder if someone has already tried to invoke it against a Google/FB/.. ban hammer.
- hsod 5y agoI used to work at a big co on system like this. The appeal button sent your job for another review. Obviously it doesn’t cost anything to click a button so almost everyone did it. Appeal jobs were split into tiers based on customer size and higher tiers were worked first. Big enough customers got the white glove treatment from their account manager. Small customers could linger for months in the queue, but could usually get the decision reversed if they tried hard enough