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Google says you can request a review if you believe something should not have been flagged as a ToS violation but no mention is given to any rights you have. To
by mikece 5y ago
Google says you can request a review if you believe something should not have been flagged as a ToS violation but no mention is given to any rights you have. To me this reads as "You can request whatever you want but it might not mean anything in reality.": https://support.google.com/docs/answer/2463328 https://support.google.com/docs/answer/2463328
Conversely, the information for how to report what you perceive as a ToS violation is far more complete: https://support.google.com/docs/answer/2463296 https://support.google.com/docs/answer/2463296
- RankingMember 5y agoThe "but you can request a review!" handwaving all these massive tech platforms use to assuage concerns about heavy-handed (and coldly automated) policy application is really long overdue for serious consumer protection regulation.
- howdydoo 5y agoI like to imagine the AI spits out a line like this: > Should we ban this user? YES Then you request a review, and the support person double-checks that the output really does say "YES" and not "NO". Then they tell you they reviewed their decision.
- unilynx 5y agoGDPR art 22 might protect against this (https://gdpr-info.eu/art-22-gdpr/ https://gdpr-info.eu/art-22-gdpr/). I wonder if someone has already tried to invoke it against a Google/FB/.. ban hammer.
- hsod 5y agoI used to work at a big co on system like this. The appeal button sent your job for another review. Obviously it doesn’t cost anything to click a button so almost everyone did it. Appeal jobs were split into tiers based on customer size and higher tiers were worked first. Big enough customers got the white glove treatment from their account manager. Small customers could linger for months in the queue, but could usually get the decision reversed if they tried hard enough
- throw_m239339 5y agoStill waiting for my request about my adsense ban for violating not a single ToS to be processed. 15 years. And I'd like my money back, plus interest as well.
- tomschlick 5y ago"The AI has determined it has done nothing wrong and as punishment has deleted 50% of your files. Do not make that mistake again."
- EGreg 5y agohttps://m.youtube.com/watch?v=3D8TEJtQRhw https://m.youtube.com/watch?v=3D8TEJtQRhw
- rexreed 5y agoI'm starting to change the way I'm sharing YouTube links to avoid continuing to feed that beast. I replace with the Invidious yewtu.be link. So for example, the above is: https://yewtu.be/watch?v=3D8TEJtQRhw https://yewtu.be/watch?v=3D8TEJtQRhw. De-Google Detox.
- Kaze404 5y agoConsidering their history with falsely-flagged videos on YouTube, I assume this to be "you can ask for a review but we're not gonna do anything about it lol".
- deleted 5y ago[deleted]
- busymom0 5y agoNot just YouTube, even play store developers who get their apps removed arbitrarily are left with talking to a robot instead of a human unless they can create enough social media storm to get some media attention and then google might finally review it.
- bastardoperator 5y agoRequest a review from Google? Real human intervention? That's cute... but we know how this actually goes with them.
- edge17 5y agoGoogle doesn't exactly have a great reputation for customer support.
- deleted 5y ago[deleted]