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This is presented as a problem with "big tech", but I don't think most people would consider Tinder (Match Group) to be big tech? Instead, this kind of problem

by jefftk 5y ago

This is presented as a problem with "big tech", but I don't think most people would consider Tinder (Match Group) to be big tech? Instead, this kind of problem where you get flagged with no explanation or recourse seems to be common to consumer tech of all but the smallest scale. It's just very expensive to provide high quality individual support.

jbverschoor 5y ago
37B is quite big. "big data" is just an excel file, so I think this would qualify
- jefftk 5y ago
  > "big data" is just an excel file You know that's a joke, right?
JohnHaugeland 5y ago
> This is presented as a problem with "big tech", but I don't think most people would consider Tinder (Match Group) to be big tech? I think you don't recognize the scale of Match Group. They make two billion per year, they have 2000 staff, and they own basically every dating site.
hansel_der 5y ago
maybe making money with a product that you cannot support ought to be regulated. i too grew up with oss-licences that tell me i'm on my own and thats kind ok, but i don't want to live in a world were commercial products are labeled "not fit for any purpose. use at your own risk"
fault1 5y ago
Match is a small part of IAC, no? https://en.wikipedia.org/wiki/IAC_(company) https://en.wikipedia.org/wiki/IAC_(company)
native_samples 5y ago
Scale/expense is a reasonable excuse when the services are free. Not when you're paying. It's a "Big Tech" problem. Lots of people have experienced getting randomly banned from services with no obvious cause, and no way to get any resolution. I'm banned from AirBNB for example. No clue why and there was nothing that could have triggered it, because I hadn't used the service for like over six months when the ban happened, there were no disputes or other problems with hosts and my last host review had been glowing. They didn't even tell me it'd occurred, but they had been sending emails thanking me for being a part of the "community" just weeks before. Then I tried to log in, got a verification screen, entered the code and was told the account was terminated. Filed an appeal, got no useful response and that was the end of it. If it was a free service I'd understand, but I've paid good money to AirBNB over the years. If you pay you expect to be treated like a customer, not an enemy, but SV tech firms have all copied the culture of Facebook/Twitter/Google. They seem to forget that when people give money they expect some sort of customer relationship as a consequence.

by jefftk 5y ago

jbverschoor 5y ago

37B is quite big. "big data" is just an excel file, so I think this would qualify

jefftk 5y ago
> "big data" is just an excel file You know that's a joke, right?

JohnHaugeland 5y ago

> This is presented as a problem with "big tech", but I don't think most people would consider Tinder (Match Group) to be big tech? I think you don't recognize the scale of Match Group. They make two billion per year, they have 2000 staff, and they own basically every dating site.

hansel_der 5y ago

maybe making money with a product that you cannot support ought to be regulated. i too grew up with oss-licences that tell me i'm on my own and thats kind ok, but i don't want to live in a world were commercial products are labeled "not fit for any purpose. use at your own risk"

fault1 5y ago

Match is a small part of IAC, no? https://en.wikipedia.org/wiki/IAC_(company) https://en.wikipedia.org/wiki/IAC_(company)

native_samples 5y ago

Scale/expense is a reasonable excuse when the services are free. Not when you're paying. It's a "Big Tech" problem. Lots of people have experienced getting randomly banned from services with no obvious cause, and no way to get any resolution. I'm banned from AirBNB for example. No clue why and there was nothing that could have triggered it, because I hadn't used the service for like over six months when the ban happened, there were no disputes or other problems with hosts and my last host review had been glowing. They didn't even tell me it'd occurred, but they had been sending emails thanking me for being a part of the "community" just weeks before. Then I tried to log in, got a verification screen, entered the code and was told the account was terminated. Filed an appeal, got no useful response and that was the end of it. If it was a free service I'd understand, but I've paid good money to AirBNB over the years. If you pay you expect to be treated like a customer, not an enemy, but SV tech firms have all copied the culture of Facebook/Twitter/Google. They seem to forget that when people give money they expect some sort of customer relationship as a consequence.