Perhaps is us, the customers (and our customers, and the customers of our customers, ...), the ones who should get used to the status of "things can go wrong"?

Perhaps is us, the customers (and our customers, and the customers of our customers, ...), the ones who should get used to the status of "things can go wrong"? Except for some specific scenarios (medical-related stuff, for instance), if my favourite online shopping place is down, well, it's down, I'll buy later.