I think they did eventually but it took us quite a bit of troubleshooting, then creating a P1 ticket, then their investigation in order to get to the bottom of

I think they did eventually but it took us quite a bit of troubleshooting, then creating a P1 ticket, then their investigation in order to get to the bottom of it and getting it fixed. And the status page never got an update, which is the subject I was adding to.