I have a story from only a few years ago where the finance section, and a good portion of management, of Google had no idea how poor their GAE solution was for

I have a story from only a few years ago where the finance section, and a good portion of management, of Google had no idea how poor their GAE solution was for uptime, until they tried to do business critical work using software that was hosted on GAE. Uptime improved rather dramatically after that.