8 ms·

is there a support email? i sent an email via support@heroku.com with title urgent but no reply yet

• mritzmann 5y ago
  Sorry no offense, but it's obvious you've never worked in support before.... :-) I'm sure they already know that half the infrastructure is down. Every support request brings exactly nothing, except more chaos.
  • deepsun 5y ago
    Auto-responders must still reply "Thank you for your message it's really important to us". At least you'd know the auto-response servers are still up.
  • is_true 5y ago
    People are anxious, if you have a problem in your infrastructure at least set an automatic reply linking the status page or with a short text describing the situation.