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I created a ticket through Salesforce's "premium" phone support, but the URL of the ticket is hosted at help.heroku.com, which is also down. As of now, Heroku's

I created a ticket through Salesforce's "premium" phone support, but the URL of the ticket is hosted at help.heroku.com, which is also down. As of now, Heroku's status page appears green. Our Heroku app is hosted in Amazon East, but appears to be functioning at the moment.

dbraga 5y ago
is there a support email? i sent an email via support@heroku.com with title urgent but no reply yet
- mritzmann 5y ago
  Sorry no offense, but it's obvious you've never worked in support before.... :-) I'm sure they already know that half the infrastructure is down. Every support request brings exactly nothing, except more chaos.
  - deepsun 5y ago
    Auto-responders must still reply "Thank you for your message it's really important to us". At least you'd know the auto-response servers are still up.
  - is_true 5y ago
    People are anxious, if you have a problem in your infrastructure at least set an automatic reply linking the status page or with a short text describing the situation.