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> Would I pay a 'premium' price for a Lenovo? Possibly, but there's gotta be a bigger faith in the brand, and I don't have that right now. Maybe you just didn'

> Would I pay a 'premium' price for a Lenovo? Possibly, but there's gotta be a bigger faith in the brand, and I don't have that right now. Maybe you just didn't know, but the ThinkPad brand is highly respected in the business world for its quality and service (the latter of which IBM continues to provide).

mgkimsal 15y ago
I do know that. The article didn't seem to be talking about business-level stuff as much as non-business-focused decisions. I did mention that Dell is used a lot by businesses for service, and I know many companies that go with Dell just because of the service. That's largely out of the realm of most consumer-level experiences with the Dell brand (my grandparents never had a Dell repairman show up to fix the hard drive, and I'm not sure Dell even had an option to pay $$$ to get someone to come out). Also, I was speaking as an individual consumer - I could have said 'Dell' instead, but in both cases the issue's the same for me. As a consumer, my experiences with HP, Compaq and Dell have been pretty abysmal over the past decade, and I'm not hearing about any fundamental shifts in their businesses that would increase my faith that I'll have a better experience with their products in the future. A spec sheet touting low-power chips, increased wi-fi coverage, lighter screens, etc - none of those will bring me back as a consumer. For businesses, they'll pay a premium for top-notch support (and they do - Dell/Lenovo/others). For consumers, we don't really seem to be given this option.
- w1ntermute 15y ago
  I don't know anything about Dell, but Lenovo certainly offers business-level customer service to consumers. You can purchase a warranty plan (which I have) that will bring a Lenovo repairman to your doorstep within 24 hours.
- sciurus 15y ago
  This is just plain wrong. Dell sells warranties with in-home repair. Please stop spreading FUD. http://imgur.com/uqBV8 http://imgur.com/uqBV8

mgkimsal 15y ago

I do know that. The article didn't seem to be talking about business-level stuff as much as non-business-focused decisions. I did mention that Dell is used a lot by businesses for service, and I know many companies that go with Dell just because of the service. That's largely out of the realm of most consumer-level experiences with the Dell brand (my grandparents never had a Dell repairman show up to fix the hard drive, and I'm not sure Dell even had an option to pay $$$ to get someone to come out). Also, I was speaking as an individual consumer - I could have said 'Dell' instead, but in both cases the issue's the same for me. As a consumer, my experiences with HP, Compaq and Dell have been pretty abysmal over the past decade, and I'm not hearing about any fundamental shifts in their businesses that would increase my faith that I'll have a better experience with their products in the future. A spec sheet touting low-power chips, increased wi-fi coverage, lighter screens, etc - none of those will bring me back as a consumer. For businesses, they'll pay a premium for top-notch support (and they do - Dell/Lenovo/others). For consumers, we don't really seem to be given this option.

w1ntermute 15y ago
I don't know anything about Dell, but Lenovo certainly offers business-level customer service to consumers. You can purchase a warranty plan (which I have) that will bring a Lenovo repairman to your doorstep within 24 hours.
sciurus 15y ago
This is just plain wrong. Dell sells warranties with in-home repair. Please stop spreading FUD. http://imgur.com/uqBV8 http://imgur.com/uqBV8