Banks are a something else entirely when it comes to art of horrible customer service. The other day, I noticed a "security alert" when logging into my bank acc

Banks are a something else entirely when it comes to art of horrible customer service. The other day, I noticed a "security alert" when logging into my bank account. "Someone logged into this account from an unknown device. If it wasn't you, panic" basically. I wanted to write a suggestion that they add an IP address and timestamp to make that message useful and actionable, but they don't even have a contact email address, just phone numbers (even for the IT department!). The "chatbot" doesn't connect to actual humans.