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Since this thread is hot, I'd like to add a similar request as well: My mom has her FB account suspended 2 years ago for unknown reason, in fact we never really

by NhanH 5y ago

Since this thread is hot, I'd like to add a similar request as well: My mom has her FB account suspended 2 years ago for unknown reason, in fact we never really got a "suspended account" status. We just couldn't login, 2FA doesn't work (SMS message never came), then her account profile disappeared and become "Facebook user". We started the process of unblocking the account by uploading Government ID, but after we uploaded the photos (her photos, passport's photo, her with passport etc... ), FB just stopped responding to us altogether. The account has something close to 10 years of photo, without any backup, so any help would really really be appreciated. My email is human@nhanho.me Edit: At the time, someone was trying to impersonating her. We found a new account copying her profile pictures and "About" section that was created on the same day. Somehow the impostor was also able to logged her out of her account and turned it into a weird state where you can't login.

NhanH 5y ago
Fun tidbit: in an attempt to remove 2FA so that we can login, I signed up a new account and associated her phone number with the new account in hope of removing it from the previous account. The method did infact remove the number, then we got a 2FA form on her account with a grand total of ZERO choice (an empty selection list on the popup). Note that her facebook profile was disabled to me before I try this, so I don't think this was the reason for the suspension. And another thing that I still couldn't explain to this day: on the day of her losing access to the account, she received a garbage SMS which looks like Chinese, but it wasn't -- I asked a Chinese speaker, they said it read garbage. After copying it and changing encoding (from/to UTF-8/UTF-16 something, I can't remember the detail), turned out it was a 2FA sms text from FB. I have no idea how her phone turned it into garbage text.

by NhanH 5y ago

NhanH 5y ago

Fun tidbit: in an attempt to remove 2FA so that we can login, I signed up a new account and associated her phone number with the new account in hope of removing it from the previous account. The method did infact remove the number, then we got a 2FA form on her account with a grand total of ZERO choice (an empty selection list on the popup). Note that her facebook profile was disabled to me before I try this, so I don't think this was the reason for the suspension. And another thing that I still couldn't explain to this day: on the day of her losing access to the account, she received a garbage SMS which looks like Chinese, but it wasn't -- I asked a Chinese speaker, they said it read garbage. After copying it and changing encoding (from/to UTF-8/UTF-16 something, I can't remember the detail), turned out it was a 2FA sms text from FB. I have no idea how her phone turned it into garbage text.