Yea I completely understand the complexities that emerge when you're doing this stuff for a ~1500 person organization. And I know that overwhelmingly the people

Yea I completely understand the complexities that emerge when you're doing this stuff for a ~1500 person organization. And I know that overwhelmingly the people building these systems are talented and competent and have a stake in things and take pride in what they're doing. My comment was really more in response to the tone of the parent comment which insinuates that these helpless devs just can't figure out what the fuck is going on. Coming from a team that builds and supports an end user suite of applications. I'm not asking you to bend over backwards like I would have to do for a client. But at least don't enter in to conversations with that attitude. You are in a service organization. You deliver value insofar as you can help the next link in the chain.