The number of developers who believe that operations is a support channel for development is truly amazing. How am I suppose to know why your software is broken

The number of developers who believe that operations is a support channel for development is truly amazing. How am I suppose to know why your software is broken? You wrote it. In reality it's easy enough most of the time, if you can read logs. Still, there's a weird expectation that operations is a bunch of elite developers, knowledgeable about all programming language, who just choose to do operations because they enjoy getting calls at 3AM