I think since communication is vital to any professional setting, one of the best impact-per-point-of-improvement may at first come from better communication.

I think since communication is vital to any professional setting, one of the best impact-per-point-of-improvement may at first come from better communication. A great book that provides a framework for dealing with difficult conversations is Difficult Conversations, written by a team at Harvard that spent years on practicing and refining conflict-resolution. https://www.amazon.com/Difficult-Conversations-Discuss-What-Matters/dp/0143118447 https://www.amazon.com/Difficult-Conversations-Discuss-What-...