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The user chose to be at this site, chose to pick an item to purchase and then chose to go into payment processing. The idea that suddenly an extra drop-down is
by weego 15y ago
The user chose to be at this site, chose to pick an item to purchase and then chose to go into payment processing. The idea that suddenly an extra drop-down is going to outrage someone into questioning their entire choice-path is hugely unlikely, and infact the example here is a site that knows it's demographic won't be scared off by what seems at first glance to be a fairly ambiguous user input. If say Amazon tried this I would suggest their A/Bs would have this style of form failing for most demographics.
- donw 15y agoIt's not a matter of outrage, it's a matter of momentum. Every pause in the purchase process slows down the cognitive momentum of the user, which is why adding, say, forced registration before a checkout is a bad idea. Admittedly, having to select your credit card from a drop-down is only a small speed bump, but why introduce it at all when there's no benefit and a very real downside?
- pbreit 15y agoI would argue there is benefit (what cards are accepted) and little downside. Without testing, I would not be prepared to make a definitive statement though.