This is a typical playbook for "big tech". I've encountered this multiple times with different companies, not just Uber - they will make it as hard as possible

This is a typical playbook for "big tech". I've encountered this multiple times with different companies, not just Uber - they will make it as hard as possible for you to get what is rightfully owned to you. You can successfully get it back if you fight hard enough (and if not a payment card dispute/chargeback will work) but their strategy relies on most people giving up. I can't wait for this disgusting industry to be more regulated.