3 ms·
Customers say weird shit in correspondence all the time and you have to fill in a lot of blanks. This would have easily imprinted “oh she lived in California at
by dqv 5y ago
Customers say weird shit in correspondence all the time and you have to fill in a lot of blanks. This would have easily imprinted “oh she lived in California at one point and wants to know if we’ll still comply with her requests” in customer service mode.
- userbinator 5y agoThe "is this even a customer" filter should catch that.
- dqv 5y agoWe're operating in reality where the answer to "is this even a customer" is often "unsure - to be determined", not an imagined scenario where software with 100% accuracy tells us when someone isn't.