FWIW, I've generally gotten quite good support from Uber in the past. I can't think of an interaction that didn't go very smoothly, on either Uber or UberEats.

FWIW, I've generally gotten quite good support from Uber in the past. I can't think of an interaction that didn't go very smoothly, on either Uber or UberEats. This makes sense, as the feedback loop from how you feel about their product to how much revenue they make is immediate, unlike Google. If Uber were to piss me off enough, I wouldn't think twice about just opening Lyft every time I needed a car instead of Uber. I'm not very price-sensitive, but even my price-sensitive friends find it too much of a burden to check both options every time they call a car. This means we're all locked into an equilibrium where we spend large amounts of money with a single company, but can shift into a different equilibrium for very minor reasons. Hell, I think the last time I switched was because I got tired of all the little usability papercuts the Lyft app is filled with.