4 ms·
wonder if this is just because these places are operated/owned by older people who are used to an era where people called all the time? Norms might have been di
by pm90 5y ago
wonder if this is just because these places are operated/owned by older people who are used to an era where people called all the time? Norms might have been different then… but even if that’s the case, they should be aware of the current norms.
- perl4ever 5y agoI don't think older people expect to be treated like that. The salesman was ~half my age, and I knew someone ~twice my age who had bought and serviced a car there and simply said they had no such experience, like I had. I guess that older people do feel it's more of a faux pas to not return a call. But it's never been normal to go nuclear even so. I have wondered if the reason for weird stuff at car dealers is simply that, with a commission-based position, you can basically let anybody who thinks they can do it try, and some of them are going to be weird overconfident people. But I also figure that as a rule, really weird "customer service" is probably management coercion for some stupid reason.