I saw that reddit thread this morning and it was infuriating to see. What is the rationale here? Like at what meeting at Uber did they come to the conclusion a

I saw that reddit thread this morning and it was infuriating to see. What is the rationale here? Like at what meeting at Uber did they come to the conclusion a business can accept an order, cancel it, then keep the money. If a business is about to close, don't accept the order.