5 ms·
That's the brilliant thing about being "at scale": as long as the incidents are infrequent enough that doesn't happen to essentially everyone, it's much cheaper
by mcguire 5y ago
That's the brilliant thing about being "at scale": as long as the incidents are infrequent enough that doesn't happen to essentially everyone, it's much cheaper to leave a wake of pissed-off ex-customers than it is to hire and support actual customer service.
- notreallyserio 5y agoIt's also the sort of thing that is catnip to senators who want to score points against Big Tech.
- kelnos 5y agoYep. And the thing is, despite reading all the awful shit Uber/UberEats has done in this thread, I'll continue using them, because it's convenient, and still better than most of the alternatives. (The Lyft app has decided over the past few weeks that taking my money is too difficult for it, so I'm a transportation app down at the moment.) I feel a little bad about this, but not bad enough to change my behavior.
- chrischen 5y agoAt some point the reputation precedes the company. I think Google has abused customers at edge cases enough that people think twice about their consumer paid product offerings.