4 ms·

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_sure_i_wasnt_ordering_near_closing_time_now/ https://www.reddit.com/r

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_sure_i_wasnt_ordering_near_closing_time_now/ https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... > Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants. > You'll still be charged Commenters are saying this is flat-out illegal and OP should contact their bank.

molszanski 5y ago
If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.
- everfree 5y ago
  At least there's also Lyft. The same can't be said for the broadband internet market, for example.
  - cpcallen 5y ago
    Not outside the US!
    - wombat-man 5y ago
      I used grab in Vietnam. There's a pretty good chance there's another app to use. I don't have an Uber account
- notyourwork 5y ago
  Taxi
  - deleted 5y ago
    [deleted]
  - najqh 5y ago
    I'd rather walk with my shoes full of pins than give my money to taxis.
    - notyourwork 5y ago
      I’d take a taxi over a random person who decided to drive Uber/Lyft to make a few extra bucks. Furthermore, taxi prices over last couple years are at or better compared to same Uber/Lyft ride. Lastly, the apps taxis have are effectively the same. Last time I was in PHX I scheduled a 4am taxi ride, got a text 30 minutes ahead to confirm, once driver was en-route received a text with link to a real time map tracking cars location to my destination. The experience is the same.
- vkou 5y ago
  > Which might be PIA when traveling. All hail monopolies. That's the beauty of having a uniform, consolidated experience, whether or not you are in San Francisco, Zurich, or Bangkok.
- imroot 5y ago
  I was blacklisted on Uber a few years ago when I reported a security vulnerability to them. They said no such vulnerability existed. I sent them video. They said I must have been doctoring the video because they couldn't reproduce it. They then banned me. This was in 2015. They were then sued because the vulnerability apparently identified someone's affair[0]. I sent my email exchange with Uber to the attorney who sued Uber, letting them know that they were aware of the bug two years prior. You know, because no good deed goes unpunished. I get by just fine on Lyft these days. --- 0: https://www.bbc.com/news/world-europe-38948281 https://www.bbc.com/news/world-europe-38948281
  - perl4ever 5y ago
    I originally tried/preferred Lyft because of all the bad publicity and stigma about Uber. However, I read that many drivers work for both anyway, and over time, on the infrequent occasions I needed a ride, I realized only one thing really mattered to me. That is, that a driver keeps at least one hand on the wheel at all times while driving. That's my definition of professionalism. I just feel like I have better odds of that with Uber, maybe they simply have more drivers these days.
  - molszanski 5y ago
    I knew that all those apps have tons of bugs like that but holy cow.
- Nextgrid 5y ago
  The good thing about Uber (and similar) is that they have no legitimate reason to know your name or personal details, so for the rare time you need it you can make a new account with a fake name, new phone number & email address.
  - molszanski 5y ago
    They ban you via a name on a credit card AFAIKR and other fraud detection algs, which are good
silisili 5y ago
Wow. I initially thought before clicking that you'd kinda mixed two sources of info...but nope...right there together in your face. Sorry we're not going to give you anything, but you're not getting your money back. The nerve honestly leaves me a bit speechless.
oceanghost 5y ago
I had a similar issue with GrubHub. I ordered a pizza from a local shop. Got charged for it, drove there to pick it up and the pizza shop was closed. I opened a support ticket but GrubHub kicked me out of the support chat claiming my issue had been solved, and I couldn't open a new one. I meant to file a charge-back but never got around to it.
- wackget 5y ago
  You can open chargebacks for years after the fact. Do it.
  - mandeepj 5y ago
    You sure? I believe there's only a window of 2-3 months. It has happened to me couple times
- jjulius 5y ago
  DoorDash refused to give me my money back four years ago and I haven't used them since. I'm not normally the kind of person to constantly complain about service or ask for refunds, but there was a period of time where their service was terrible. 90-120 minutes to get food, wrong food, spills, so on and so forth. My first complaint, they gave me credit for the full order. Used that on a second order, which I ended up canceling after 2 hours with no delivery, so they reapplied the credit. The next order was the same thing - 2 hours, no food. So I tried calling them and just asking them to give me my money back instead, and said that I no longer wanted to use their service. They refused, said I would only be offered credit, but they still closed my account and I get an error any time I try and log in. They just up and kept my ~$60.
  - colanderman 5y ago
    DoorDash is/was awful. I don't think I ever got warm food from them. Haven't used them in years now.
    - hermes8329 5y ago

molszanski 5y ago

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

everfree 5y ago
At least there's also Lyft. The same can't be said for the broadband internet market, for example.
- cpcallen 5y ago
  Not outside the US!
  - wombat-man 5y ago
    I used grab in Vietnam. There's a pretty good chance there's another app to use. I don't have an Uber account
notyourwork 5y ago
Taxi
- deleted 5y ago
  [deleted]
- najqh 5y ago
  I'd rather walk with my shoes full of pins than give my money to taxis.
  - notyourwork 5y ago
    I’d take a taxi over a random person who decided to drive Uber/Lyft to make a few extra bucks. Furthermore, taxi prices over last couple years are at or better compared to same Uber/Lyft ride. Lastly, the apps taxis have are effectively the same. Last time I was in PHX I scheduled a 4am taxi ride, got a text 30 minutes ahead to confirm, once driver was en-route received a text with link to a real time map tracking cars location to my destination. The experience is the same.
vkou 5y ago
> Which might be PIA when traveling. All hail monopolies. That's the beauty of having a uniform, consolidated experience, whether or not you are in San Francisco, Zurich, or Bangkok.
imroot 5y ago
I was blacklisted on Uber a few years ago when I reported a security vulnerability to them. They said no such vulnerability existed. I sent them video. They said I must have been doctoring the video because they couldn't reproduce it. They then banned me. This was in 2015. They were then sued because the vulnerability apparently identified someone's affair[0]. I sent my email exchange with Uber to the attorney who sued Uber, letting them know that they were aware of the bug two years prior. You know, because no good deed goes unpunished. I get by just fine on Lyft these days. --- 0: https://www.bbc.com/news/world-europe-38948281 https://www.bbc.com/news/world-europe-38948281
- perl4ever 5y ago
  I originally tried/preferred Lyft because of all the bad publicity and stigma about Uber. However, I read that many drivers work for both anyway, and over time, on the infrequent occasions I needed a ride, I realized only one thing really mattered to me. That is, that a driver keeps at least one hand on the wheel at all times while driving. That's my definition of professionalism. I just feel like I have better odds of that with Uber, maybe they simply have more drivers these days.
- molszanski 5y ago
  I knew that all those apps have tons of bugs like that but holy cow.
Nextgrid 5y ago
The good thing about Uber (and similar) is that they have no legitimate reason to know your name or personal details, so for the rare time you need it you can make a new account with a fake name, new phone number & email address.
- molszanski 5y ago
  They ban you via a name on a credit card AFAIKR and other fraud detection algs, which are good

silisili 5y ago

Wow. I initially thought before clicking that you'd kinda mixed two sources of info...but nope...right there together in your face. Sorry we're not going to give you anything, but you're not getting your money back. The nerve honestly leaves me a bit speechless.

oceanghost 5y ago

I had a similar issue with GrubHub. I ordered a pizza from a local shop. Got charged for it, drove there to pick it up and the pizza shop was closed. I opened a support ticket but GrubHub kicked me out of the support chat claiming my issue had been solved, and I couldn't open a new one. I meant to file a charge-back but never got around to it.

wackget 5y ago
You can open chargebacks for years after the fact. Do it.
- mandeepj 5y ago
  You sure? I believe there's only a window of 2-3 months. It has happened to me couple times
jjulius 5y ago
DoorDash refused to give me my money back four years ago and I haven't used them since. I'm not normally the kind of person to constantly complain about service or ask for refunds, but there was a period of time where their service was terrible. 90-120 minutes to get food, wrong food, spills, so on and so forth. My first complaint, they gave me credit for the full order. Used that on a second order, which I ended up canceling after 2 hours with no delivery, so they reapplied the credit. The next order was the same thing - 2 hours, no food. So I tried calling them and just asking them to give me my money back instead, and said that I no longer wanted to use their service. They refused, said I would only be offered credit, but they still closed my account and I get an error any time I try and log in. They just up and kept my ~$60.
- colanderman 5y ago
  DoorDash is/was awful. I don't think I ever got warm food from them. Haven't used them in years now.
  - hermes8329 5y ago