I recently(ish) discovered a legitimate billing error with Lyft/Bay Wheels that caused a few bucks of overage[1]. It wasn’t a lot of money to me, but I pointed

I recently(ish) discovered a legitimate billing error with Lyft/Bay Wheels that caused a few bucks of overage[1]. It wasn’t a lot of money to me, but I pointed it out to them as it was an obvious error. To their credit, they refunded several entire trips, not just the disparity, and I believe they refunded others’ affected rides as well. I think that’s a satisfactory approach: mistakes happen, but companies should make an effort to ensure that they don’t benefit if they make an accident that favors themselves. [1] https://twitter.com/paulgb/status/1449779457200300033?s=21 https://twitter.com/paulgb/status/1449779457200300033?s=21