5 ms·

Probably no one cares as it's only £4, but posting on HN has a therapeutic effect.

by boros2me 5y ago

new_guy 5y ago
£4 over a million customers soon adds up.
- throw_m239339 5y ago
  This is exactly how these companies think.
- lozenge 5y ago
  Luckily, they all signed the class action waiver and didn't mail in their opt out with the address in green ink like the terms and conditions said.
stemlord 5y ago
I care. I've grown very embittered by big tech I want people to continue call out their bs.
BossingAround 5y ago
Why should a customer pay for bad app design? The app allowed the code to be applied to that specific restaurant. Then backend refused it and customer pays the difference. In what world is that acceptable?
- berberous 5y ago
  This is so bad I can’t imagine even Uber Eats really thinks it’s acceptable. Probably a bug. The problem is that tech support are useless automatons and there is no way to really escalate to those that can see it clearly should be fixed other than shouting on Twitter. Very frustrating when there’s no avenue for real review and redress other than chargebacks.
  - jcheng 5y ago
    After seeing https://www.reddit.com/r/assholedesign/comments/rj0a19/made_sure_i_wasnt_ordering_near_closing_time_now/ https://www.reddit.com/r/assholedesign/comments/rj0a19/made_..., I don’t think Uber Eats deserves the benefit of the doubt.
- paulgb 5y ago
  I recently(ish) discovered a legitimate billing error with Lyft/Bay Wheels that caused a few bucks of overage[1]. It wasn’t a lot of money to me, but I pointed it out to them as it was an obvious error. To their credit, they refunded several entire trips, not just the disparity, and I believe they refunded others’ affected rides as well. I think that’s a satisfactory approach: mistakes happen, but companies should make an effort to ensure that they don’t benefit if they make an accident that favors themselves. [1] https://twitter.com/paulgb/status/1449779457200300033?s=21 https://twitter.com/paulgb/status/1449779457200300033?s=21
razakel 5y ago
£4 times the millions of people they pull the same trick on, though.

Probably no one cares as it's only £4, but posting on HN has a therapeutic effect.

new_guy 5y ago

£4 over a million customers soon adds up.

throw_m239339 5y ago
This is exactly how these companies think.
lozenge 5y ago
Luckily, they all signed the class action waiver and didn't mail in their opt out with the address in green ink like the terms and conditions said.

stemlord 5y ago

I care. I've grown very embittered by big tech I want people to continue call out their bs.

BossingAround 5y ago

Why should a customer pay for bad app design? The app allowed the code to be applied to that specific restaurant. Then backend refused it and customer pays the difference. In what world is that acceptable?

berberous 5y ago
This is so bad I can’t imagine even Uber Eats really thinks it’s acceptable. Probably a bug. The problem is that tech support are useless automatons and there is no way to really escalate to those that can see it clearly should be fixed other than shouting on Twitter. Very frustrating when there’s no avenue for real review and redress other than chargebacks.
- jcheng 5y ago
  After seeing https://www.reddit.com/r/assholedesign/comments/rj0a19/made_sure_i_wasnt_ordering_near_closing_time_now/ https://www.reddit.com/r/assholedesign/comments/rj0a19/made_..., I don’t think Uber Eats deserves the benefit of the doubt.
paulgb 5y ago
I recently(ish) discovered a legitimate billing error with Lyft/Bay Wheels that caused a few bucks of overage[1]. It wasn’t a lot of money to me, but I pointed it out to them as it was an obvious error. To their credit, they refunded several entire trips, not just the disparity, and I believe they refunded others’ affected rides as well. I think that’s a satisfactory approach: mistakes happen, but companies should make an effort to ensure that they don’t benefit if they make an accident that favors themselves. [1] https://twitter.com/paulgb/status/1449779457200300033?s=21 https://twitter.com/paulgb/status/1449779457200300033?s=21

razakel 5y ago

£4 times the millions of people they pull the same trick on, though.