5 ms·

Yep, ^this, it happens. You 100% deserve compensation. But this is what their insurance is for. The remaining 99000 thousand pairs they sold will surely pay the

by spdmn 5y ago

Yep, ^this, it happens. You 100% deserve compensation. But this is what their insurance is for. The remaining 99000 thousand pairs they sold will surely pay the deductable.

tlrobinson 5y ago
Presumably if it happens enough times their insurance premiums will go up.
- pdpi 5y ago
  That’s their own problem to worry about.
romwell 5y ago
>The remaining 99000 thousand pairs they sold will surely pay the deductable. Not if there's a recall. Which, by all means, should happen, and not just for that particular model.
- jacquesm 5y ago
  You're all over this thread with one huge assumption: you have zero knowledge about how that particular set of headphones was treated so far. The charger setup is described but not in a way that I can make sense of it, apparently charging while connected to a computer but using the stock charger, if it was opened up, repaired, had a battery replaced, dropped, otherwise damaged and continued to use. Before you jump to the 'sue', 'recall' and 'Bose sucks' conclusion I would wait for a little bit more data, especially because the other not 99000 but millions of pairs that they have sold have so far not exhibited this tendency. The flip-side, that Lithium batteries should probably not be present in body worn gear is something that I would subscribe to but at the same time I'm aware of people wearing stuff like that by the 10's of millions in their ears and so far it seems to work well enough that the number of incidents is low and in most cases can be traced back to gross abuse of the devices. Finally: charging Lithium Ion batteries of any kind is where the risk is, it's always a good idea to charge them in a spot where you can keep an eye on them, and to watch them closely just after you have charged them (especially to full capacity, which I would recommend against) for a little while after because that is when if things go wrong they will go wrong.
  - Suchos 5y ago
    There is a reason I can't use my Sony MDR-1000X when I'm charging them. Good point on the charging danger of batteries.
    - jacquesm 5y ago
      Yes, Sony has this set up the right way, the headphones simply stop working when charging. They also have some pretty good undervoltage protection in there that keeps the batteries at a safe voltage until they are charged again. That said: it is still body worn lithium ion tech and you should definitely be careful with them, especially if you ever suspect they may have become damaged (from dropping or impact). Be nice to your headphones. And never ever leave them hooked up to the charger once they are charged and if you can only charge to 90% or so.
  - romwell 5y ago
    >You're all over this thread with one huge assumption: you have zero knowledge about how that particular set of headphones was treated so far. What's the assumption? Based on information given, the headphones exploded during normal operation, and have been previously treated well[2]. The OP is commenting in this thread. If you think they are misleading us, go ask them[2]. Further, nothing in the official documentation for the product[1] indicates the possibility of fire and chemical burns during normal operation, regardless of how they have been treated so far. > Before you jump to the 'sue', 'recall' and 'Bose sucks' conclusion It seems to me that you are jumping to these conclusions. My conclusions are: 1) Bose QC-35 II headphones are a hazardous product that can spontaneously burst into flames and cause chemical burns while being operated according to the manual 2) This product does not come with any warnings that this is a possibility, while, according to comments here, hazards of the battery used are common knowledge among engineers 3) The product's manual instructs the user to take the headphones off if they experience a "warming sensation", indicating that the engineers were aware of the risks, but neither the risks nor mitigation were not described in the instruction manual (compare this with the labels on something as common as epoxy resin) 4) The OP should report this incident to CPSC, since this is the body responsible for keeping track of such incidents and that will be able to act upon them if there's a pattern of them happening 5) The medical injuries sustained by the OP are unacceptable; and at the very least, Bose should pay for the medical treatment and resulting productivity loss. As you said, this shouldn't be a big deal for Bose if this is a one-off freak accident. And if it's a systemic issue, it better become a big deal. Finally: I have a Bose speaker. I have no idea what kind of battery is inside it, but all I know is that the manual didn't instruct me to take the precautions that you just listed: > charging Lithium Ion batteries of any kind is where the risk is, it's always a good idea to charge them in a spot where you can keep an eye on them, and to watch them closely just after you have charged them (especially to full capacity, which I would recommend against) for a little while after because that is when if things go wrong they will go wrong. Bose Soundlink speakers are designed to sit at a dock, where they are continuously charged. The later models don't even have an off switch. So I'm all over the thread with one huge assumption: that any reasonable person would agree with my points 1-5 above. Sadly, this assumption has been repeatedly proven wrong. [1]https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/headphones/qc35_ii/PDF/811772_og_quietcomfort-35-wireless-ii_en.pdf https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_el... [2]https://news.ycombinator.com/item?id=29602376 https://news.ycombinator.com/item?id=29602376

by spdmn 5y ago

Yep, ^this, it happens. You 100% deserve compensation. But this is what their insurance is for. The remaining 99000 thousand pairs they sold will surely pay the deductable.

tlrobinson 5y ago

Presumably if it happens enough times their insurance premiums will go up.

pdpi 5y ago
That’s their own problem to worry about.

romwell 5y ago

>The remaining 99000 thousand pairs they sold will surely pay the deductable. Not if there's a recall. Which, by all means, should happen, and not just for that particular model.

jacquesm 5y ago
You're all over this thread with one huge assumption: you have zero knowledge about how that particular set of headphones was treated so far. The charger setup is described but not in a way that I can make sense of it, apparently charging while connected to a computer but using the stock charger, if it was opened up, repaired, had a battery replaced, dropped, otherwise damaged and continued to use. Before you jump to the 'sue', 'recall' and 'Bose sucks' conclusion I would wait for a little bit more data, especially because the other not 99000 but millions of pairs that they have sold have so far not exhibited this tendency. The flip-side, that Lithium batteries should probably not be present in body worn gear is something that I would subscribe to but at the same time I'm aware of people wearing stuff like that by the 10's of millions in their ears and so far it seems to work well enough that the number of incidents is low and in most cases can be traced back to gross abuse of the devices. Finally: charging Lithium Ion batteries of any kind is where the risk is, it's always a good idea to charge them in a spot where you can keep an eye on them, and to watch them closely just after you have charged them (especially to full capacity, which I would recommend against) for a little while after because that is when if things go wrong they will go wrong.
- Suchos 5y ago
  There is a reason I can't use my Sony MDR-1000X when I'm charging them. Good point on the charging danger of batteries.
  - jacquesm 5y ago
    Yes, Sony has this set up the right way, the headphones simply stop working when charging. They also have some pretty good undervoltage protection in there that keeps the batteries at a safe voltage until they are charged again. That said: it is still body worn lithium ion tech and you should definitely be careful with them, especially if you ever suspect they may have become damaged (from dropping or impact). Be nice to your headphones. And never ever leave them hooked up to the charger once they are charged and if you can only charge to 90% or so.
- romwell 5y ago
  >You're all over this thread with one huge assumption: you have zero knowledge about how that particular set of headphones was treated so far. What's the assumption? Based on information given, the headphones exploded during normal operation, and have been previously treated well[2]. The OP is commenting in this thread. If you think they are misleading us, go ask them[2]. Further, nothing in the official documentation for the product[1] indicates the possibility of fire and chemical burns during normal operation, regardless of how they have been treated so far. > Before you jump to the 'sue', 'recall' and 'Bose sucks' conclusion It seems to me that you are jumping to these conclusions. My conclusions are: 1) Bose QC-35 II headphones are a hazardous product that can spontaneously burst into flames and cause chemical burns while being operated according to the manual 2) This product does not come with any warnings that this is a possibility, while, according to comments here, hazards of the battery used are common knowledge among engineers 3) The product's manual instructs the user to take the headphones off if they experience a "warming sensation", indicating that the engineers were aware of the risks, but neither the risks nor mitigation were not described in the instruction manual (compare this with the labels on something as common as epoxy resin) 4) The OP should report this incident to CPSC, since this is the body responsible for keeping track of such incidents and that will be able to act upon them if there's a pattern of them happening 5) The medical injuries sustained by the OP are unacceptable; and at the very least, Bose should pay for the medical treatment and resulting productivity loss. As you said, this shouldn't be a big deal for Bose if this is a one-off freak accident. And if it's a systemic issue, it better become a big deal. Finally: I have a Bose speaker. I have no idea what kind of battery is inside it, but all I know is that the manual didn't instruct me to take the precautions that you just listed: > charging Lithium Ion batteries of any kind is where the risk is, it's always a good idea to charge them in a spot where you can keep an eye on them, and to watch them closely just after you have charged them (especially to full capacity, which I would recommend against) for a little while after because that is when if things go wrong they will go wrong. Bose Soundlink speakers are designed to sit at a dock, where they are continuously charged. The later models don't even have an off switch. So I'm all over the thread with one huge assumption: that any reasonable person would agree with my points 1-5 above. Sadly, this assumption has been repeatedly proven wrong. [1]https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/headphones/qc35_ii/PDF/811772_og_quietcomfort-35-wireless-ii_en.pdf https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_el... [2]https://news.ycombinator.com/item?id=29602376 https://news.ycombinator.com/item?id=29602376