One book: • “How to Win Friends and Influence People” by Dale Carnegie Three lessons: • Be professional. Do what you say you’re going to do. Don’t take anyth

One book: • “How to Win Friends and Influence People” by Dale Carnegie Three lessons: • Be professional. Do what you say you’re going to do. Don’t take anything personally. • Commit to one thing at a time. Priorities always change. Decide what you need to do, do it, then decide what to do next. • Never assume. If you’re unclear, stop and get clarity before continuing.