Even the customer service rep case may become problematic, if the entity they represent is not adequately prepared to comply with the law. Then the rep's decisi

Even the customer service rep case may become problematic, if the entity they represent is not adequately prepared to comply with the law. Then the rep's decision of how to respond to a difficult and awkward inquiry could potentially impact things like their criminal or civil liability, employability, or reputation—things that the regulations are concerned with.