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I think there's a scale issue here - if they email an entity that the CCPA actually applies to (for profit, >$25mil revenue, etc.) then it's likely going to a c
by patmcc 5y ago
I think there's a scale issue here - if they email an entity that the CCPA actually applies to (for profit, >$25mil revenue, etc.) then it's likely going to a customer service rep who has a policy to follow and doesn't have any skin in the game, and at that point I'd agree it's not really a human experiment. Like if they emailed google with these questions, I wouldn't bat an eye.
When they email a single person who runs a website, that's very different.
- wtallis 5y agoEven the customer service rep case may become problematic, if the entity they represent is not adequately prepared to comply with the law. Then the rep's decision of how to respond to a difficult and awkward inquiry could potentially impact things like their criminal or civil liability, employability, or reputation—things that the regulations are concerned with.